--- title: "Terms of Use & Conditions" description: "Terms of use – LUX4HOME™ These Terms of Use govern access to and use of the website https://www.Lux4home.com and define the terms of purchase, communication, and cooperation with MaxTrader Group, operating under the brand Lux4home™. 1. COMPANY DETAILS Lux4home™ is a registered brand owned by MaxTrader Group, located at: Address: ul. Czerwone Maki 63, 30-393" date: 2025-10-24 author: "Mariusz" url: "https://www.lux4home.com/terms-conditions/" --- Terms of use – LUX4HOME™ ======================== These Terms of Use govern access to and use of the website **https://www.Lux4home.com** and define the terms of purchase, communication, and cooperation with **MaxTrader Group**, operating under the brand Lux4home™. 1. COMPANY DETAILS ------------------ **Lux4home™** is a registered brand owned by **MaxTrader Group**, located at: - **Address:** ul. Czerwone Maki 63, 30-393 Kraków, POLAND - **NIP (Tax ID):** PL 868 160 64 22 - **Email:** info@Lux4home.com Production and logistics are managed through our own workshops in Indonesia and our European headquarters in Poland. This hybrid structure ensures both artisanal quality and legal compliance under EU law. 2. SCOPE OF SERVICE ------------------- Lux4home™ specializes in the design, production, and global export of natural stone bathtubs, sinks, mosaics, and other bathroom furnishings made from authentic Indonesian stone. Our products are handmade, individually crafted, and may vary slightly in color, shape, and texture due to the natural origin of the materials used. 3. CUSTOM ORDERS AND CANCELLATION POLICY ---------------------------------------- Most Lux4home™ products are made to order (custom-made) based on client specifications including material, dimensions, finish, and quantity. - Once production of an individual custom order has begun, **that custom order cannot be cancelled or altered under our voluntary cancellation policy**. Rights relating to defective or non-conforming goods remain unaffected. - Custom-made products are **excluded from standard return rights** under EU Directive 2011/83/EU (Article 16 – goods made to consumer specifications). - All project photos sent before shipment must be reviewed and approved by the client to confirm satisfaction with the result prior to dispatch. 4. NATURAL MATERIAL VARIATIONS ------------------------------ As every stone block is unique, natural variations in color, structure, veining, and surface texture are inherent and not considered defects. Minor irregularities, inclusions, pores, or natural fissures are characteristic of authentic stone and confirm its natural origin. These features shall not be grounds for complaints or returns. 5. FORCE MAJEURE AND EXTRAORDINARY CIRCUMSTANCES ------------------------------------------------ Lux4home™ shall not be held liable for delays or production interruptions caused by events beyond its reasonable control, including but not limited to: - Earthquakes, volcanic eruptions, floods, and other natural disasters, - Political unrest, trade restrictions, port closures, or global pandemics, - Unexpected natural events during production (e.g., internal fractures or color shifts revealed when cutting stone blocks). In such cases, production may be restarted using new material, potentially affecting the delivery timeline. The client will be informed promptly, and the project will continue under mutually agreed terms. 6. SHIPPING AND TRANSPORT ------------------------- Lux4home™ does not operate as a shipping company. All shipments are executed through **independent, specialized freight forwarders** chosen for their reliability and experience in handling stone products. - The customer may select and appoint their own transport provider. - Lux4home™ is responsible for preparing the goods for shipment (professional crating, documentation, and export papers) but **is not liable for transport damage, loss, or delays once goods are collected by the carrier**. - All shipments can be insured according to the buyer’s request and instructions. 6A. CUSTOMS, TAXES, AND IMPORT REGULATIONS ------------------------------------------ International buyers are responsible for complying with all import regulations, duties, taxes, and customs clearance procedures in their respective countries. Lux4home™ does not collect or pay any import-related fees on behalf of the buyer. - All applicable customs duties, VAT, and import taxes are the sole responsibility of the buyer and are not included in the product price or shipping cost unless expressly stated otherwise in writing. - Delays caused by customs inspections or local regulations are beyond the control of Lux4home™ and shall not constitute grounds for cancellation or compensation. - Should the buyer refuse to pay customs duties or decline receipt of the goods, all resulting costs (including return shipping and storage fees) shall be borne by the buyer. 6B. RETURNS AND REFUNDS ----------------------- **Standard products:** Except for the product groups listed below, you may return a standard, non-custom product within **180 days of delivery**. The product must be new and unused. Contact info@Lux4home.com before arranging a return so that we can provide the return address and transport instructions. **Return transport is paid by the customer.** The customer arranges and pays for the return carrier, professional packing, insurance and any applicable return customs costs. We do not offer free return shipping. Goods must be securely packed in the original crate or equivalent professional packaging. **Exclusions from our voluntary change-of-mind returns and exchanges:** All bathtubs, all river stone sinks, and products made to individual specifications are excluded. This exclusion does not remove any mandatory rights or rights that apply to defective or non-conforming goods. Contact us if a product has a defect so that we can assess the issue and arrange the appropriate remedy. **Before dispatch:** A standard-product order may be cancelled without a cancellation fee or changed to another product. Any difference in product price or delivery cost is agreed before the change. This option does not apply to individual custom orders once production has begun. Contact us to arrange an exchange. Approved refunds are processed by bank transfer after the returned goods have been received and inspected. These voluntary return arrangements do not limit mandatory rights under applicable law. 7. WARRANTIES AND CLAIMS ------------------------ Lux4home™ products are subject to rigorous quality control before dispatch. In the unlikely event of a quality concern, claims must be reported immediately upon delivery and accompanied by photo or video documentation. Damage resulting from improper installation, chemical misuse, or inadequate maintenance is not covered under warranty. 8. LIMITATION OF LIABILITY -------------------------- Lux4home™ shall not be liable for indirect, incidental, or consequential damages, including but not limited to installation costs, loss of profit, or business interruption, arising from the use or inability to use the product. 9. GOVERNING LAW AND JURISDICTION --------------------------------- These Terms of Use are governed by and construed in accordance with the laws of the European Union and the Republic of Poland. Any disputes shall be subject exclusively to the jurisdiction of Polish courts. For international transactions, English shall be considered the binding language of these Terms of Use. 10. AMENDMENTS AND ACCEPTANCE ----------------------------- By accessing the website or placing an order, the user acknowledges and agrees to these Terms of Use. Lux4home™ reserves the right to amend these terms at any time. Updates will be published on this page and effective immediately upon posting. **Effective Date:** October 10, 2025 **Returns and cancellation policy updated:** October 15, 2026